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  • 358 Speers Road, Unit #106 Oakville, L6K 3R9

PUBLIC NOTICE: RANSOMWARE BREACH NOTIFICATION

Date: December 20, 2024
Incident Overview

We are notifying all patients who were registered with our office between June 1, 2023, and August 17, 2024, of a ransomware attack that occurred on August 20, 2024.

Why You Are Receiving This Notice

As a result of this attack, we regret to inform you that we have lost access to all patient-related information, including personal details (such as names, addresses, contact information, and emails), as well as dental billing information (including dental insurance details). Additionally, we have lost all dental records for patients registered within the specified timeframe. Unfortunately, as we do not have direct contact information for all affected patients, we are issuing this public notice to ensure that you are informed.

What We Are Doing
  • We have reported the incident to the local police and the Royal College of Dental Surgeons of Ontario (RCDSO)
  • The Office of the Information and Privacy Commissioner of Ontario (IPC) has been notified, and they are currently reviewing the matter
  • To prevent future incidents, we have worked closely with our IT team to enhance our security measures.
What You Can Do
  • You have the right to file a complaint with the Office of the Information and Privacy Commissioner (IPC). For more details, you can visit their website athttps://www.ipc.on.ca/resources/forms/
  • We recommend that you closely monitor your accounts for any suspicious activity.
  • If you notice any suspicious activity, please report it immediately to the relevant authorities or your financial institution
  • If you have any questions or concerns about this incident, please contact us at 905-845-1770 or email us at oakville106@gmail.com.

We sincerely apologize for any inconvenience this incident may have caused. Thank you for your understanding and cooperation.